After ordering online, you will receive an email confirmation from eWAY
containing your order details (if you have provided your email address). We
will normally confirm receipt of your order within a few minutes of
ordering. We will attempt to send your goods via Australia Post within 7
working days; however if goods are unavailable delivery will take a little
longer and we will contact you to confirm this with you at the time.
If you wish to query a delivery please contact us at
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we
will give you a
10 day money-back guarantee from the time you receive the goods. Please
email us at email@example.com within that time if you are not
satisfied with your purchase so that we can resolve any problems. This
refund policy does not apply to goods which have been worn or used, damaged
after delivery, or if any attempt has been made to alter the product or if
they have been dropped or broken. All products must be returned in their
original condition. All postage and insurance costs are to be paid by the
We recommend that you return the product via Registered post and that you
pre pay all postage. You assume any risk of lost, theft or damaged goods
during transit and therefore we advise you take out shipment registration
of insurance with your postal carrier. Health Shop Australia will not be
responsible for parcels lost or damaged in transit if you choose not to
If you have any enquiries regarding the payment services offered by eWAY
please visit www.eway.com.au
Delivery within Australia:
All prices on our website exclude Shipping and handling, then once you
place your order Shipping costs are added at the checkout stage.
A flat fee of $8.80 per order is all you pay for shipping and handling
within Victoria. For interstate orders we have a sliding scale based upon
weight as follows
Weight 0 - 5.0 kg Shipping is $10.00
Weight 5.1 - 10.0 kg Shipping is $12.00
Weight 10.1 - 15.0 kg Shipping is $14.00
Weight 15.1 - 22kg Shipping is $20.00
- Orders heavier than this and International orders are charged at a fixed
New - if your order is over $150 excl. shipping and tax you
qualify for free shipping Australia wide.
All International shipments:
We will calculate the costs and notify you by email. We generally allow you
24 hours to receive that email and have the opportunity to make any
adjustments to your order.
Postage prices are based on delivery by Air mail using
International Parcel pricing which is based on weight. We have also add
a small handling fee, to cover the extra time taken to process
If postage insurance is available, we include that. Should you prefer the
delivery to be sent without insurance, please email us, but note that no
claims can be made on uninsured mail which is lost or damaged.
Important Notice re: Customs Fees
Some countries (UK, the E.U., and Canada in particular) charge Customs
fees or import duties on merchandise ordered from overseas. Please be aware
that these charges are the customer's responsibility and are beyond our
We have no control over these charges and cannot predict what they may be,
and so we advise that you contact the relevant government body in your
country (e.g. Customs & Excise) for information on what these charges
By law, we have to declare the status (i.e. "merchandise" ) and the value
of each parcel accurately. It is a criminal offence for us to make a false
Customs declaration, so PLEASE do not ask us to mark your parcel as a gift
or underestimate the value as we cannot do it! Thank you for your
Where do you ship to?
We ship to all locations within Australia and most of our products can also
be shipped internationally.
If your country does not appear on our list we cannot legally ship the
products due to either:
1. Regulatory requirements of the country which prevent the sale of our
2. The existence of a Distribution Agreement in your country which prevents
us from selling product via the Internet or Mail Order.
In this case please contact us to determine if we have a local Distributor
operating in your country.